The order forms in this catalog can be sent to us directly or can be used as guides.

Please include the following on all written orders and have the information available when placing orders by phone.

Terms, Conditions, and Shipping

Whenever possible, we recommend that items be combined on a single order to minimize shipping costs. The chemical packages contain perishable materials and are shipped on ice, Next-Day-Air by UPS . Please allow 7 to 10 days for an order to be processed. Frozen items are shipped on Monday, Tuesday, and Wednesday only. We will prepay and add the shipping and handling to your invoice. Prices are subject to change without notice. Our terms of payment are Net 30 days to all educational institutions. Note that UPS does not deliver to P. O. boxes. A service charge of $7.00 will be added to all orders under $25.00 except for orders of laboratory manuals. The products in this catalog are not to be used for diagnostic purposes.

Damaged or Missing Merchandise and Return Policy

Please inspect the contents of your order immediately upon arrival. Notify us and the carrier as soon as possible if items are damaged. Contact us within 10 days of shipment if merchandise is missing from your order. We will then inform you of the proper procedure to obtain credit or replacement. Please contact us for authorization prior to returning goods. Your satisfaction is guaranteed.